Please note that we serve customers country-wide with a convenient cost-effective online experience. We do not have a physical shop front. This allows us to keep our costs low to provide our customers with the best possible prices. The link to our shop is https://www.summitsurgical.co.za/shop/

As an online shop, we do not have outlets and/or branches and shop fronts. We serve customers country-wide with a convenient cost-effective online experience. This allows us to keep our costs low to provide our customers with the best possible prices. The link to our shop is https://www.summitsurgical.co.za/shop/

By prior arrangement, certain items could be picked up from our office in Randburg. Note, however:

1. Not all items that we sell are held in our Randburg offices. The other locations do not allow pick-up.
2. A 5% administration fee may be applicable, unless an online order was placed and pick-up in Randburg was arranged.
3. Only EFT in advance, or exact cash, will be accepted. EFT on site is not allowed due to fraud, and we do not have card facilities or change on site.
4. Collection is only by arrangement/appointment.

If you are in South Africa, the answer is “yes”. We utilise the services of The Courier Guy, with their well-renowned and far-reaching network in South Africa.

We use flat-rate algorithms with different classes allocated to different products. The area that delivery is being made to will also affect this. To get your exact delivery cost, add the desired item to your cart, add your address, and a delivery cost will be shown in the cart before checkout.

Regrettably not, as we use third-party courier services in the form of The Courier Guy, who cannot accept money on our behalf. Payment can be conveniently made on our online shop through Payfast.

This depends on where the parcel is going, what has been ordered, and at what time of the day the order was received. Generally, delivery is made within 1–2 business days. Some outlying regions may experience an extra day or two delay, whereas delivery sometimes takes place within the same day in Gauteng if the item ordered is Gauteng-based and the order was received before 9:00.

Please note that these delivery times are based on customers buying online directly through our online shop. For customers not buying through the online shop, where a quote was sent to the customer with banking details, the delivery time will likely be longer as we have to await verification of payment before releasing any items.

Backordered items usually take approximately 5–12 weeks to be delivered, unless a different lead time is specified on the product page or communicated to you directly. We will keep you updated where possible regarding the expected delivery timeframe.

Please note that backordered items are subject to our Cancellation of Backordered Items policy. If we are unable to fulfil delivery within the 12-week period, you will receive a full refund for the value of that item. If you choose to cancel the backordered item within the stated delivery period, a 10% administration fee will apply.

Orders can be placed on our online shop at any time of the day or night, on weekends and public holidays. However, orders will only be processed during normal business hours.

We are working on that, apologies for the inconvenience. In the meantime, use these links to guide you to those pages:

https://www.summitsurgical.co.za/my-account/

https://www.summitsurgical.co.za/cart/

Yes, it has been an uphill battle to get Google Merchant Centre properly synced with our site. Therefore, the delivery costs on Google are not always updated and sometimes do not appear at all.

When you are on the diaper or gloves page, click on the “Select options” tab. Once the page reopens, select the size from the drop-down menu where it says “Choose an option”.

Remember to ensure that you are on the correct quantity option, either the “box of 80” or “pack of 10” diapers, or “box of 100” or “box of 1000” for gloves, as per your preference.

Please go to https://www.summitsurgical.co.za/product-category/diapers/ for the different sizes and prices per size. Regrettably, we do not have Pull-Ups in our range yet.

Measure the waist size of the patient, then look at the sizing guide to our diapers here: https://www.summitsurgical.co.za/products/adult-diapers/

Please have a look at our short article addressing this question here.

We can provide an invoice with NAPPI codes on many products and medical aid member details. Please be aware that our practice number is still pending. Therefore, should the medical aid require a practice number on the invoice, we are currently not able to provide that.