Refund and Returns Policy

A 10% Admin fee will be charged on all returns except where warranties may be in effect

Regrettably, products such as incontinence, PPE, and wound care items cannot be returned or refunded once the box/pack has been opened.

Bedsore Mattresses:
Once an anti-bedsore mattress has been used, it cannot be returned or refunded due to hygiene-related concerns, except in cases where the device stopped functioning within the warranted period. Punctured mattresses will not be covered under warranty. Where patients over 135 kg used the mattress, all warranties will be voided.

Proof of purchase

To complete your refund, we require a receipt, purchase order, or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund, credit, or replacement.

Couriered Items

In order to return an order, you must contact us first.

Returns can be sent to Plot 172, 172 Blandford Rd, Randburg, Johannesburg, 2169. You will be responsible for returning your item to us, once we receive it and have checked, we will process your refund. Regrettably, Courier costs* will not be refunded, except for warranty-related issues.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to be used beyond what it takes for you to reasonably inspect it, or damaged, then we may reject a refund.

Contacting us

If you have any questions about this Policy, please contact us on 011 704 0932 or

*Items with “free delivery” still carry courier costs on our part (up to R390.00 one way and R390.00 for the return – depending on the item and quantity) which will be deducted from credits on items that was ordered incorrectly.