Refund and Returns Policy
Please read the following policy carefully before returning an item. This policy explains administration fees, product exclusions, couriered returns, backordered items, and the proof of purchase requirements for refunds, credits, or replacements.
General returns
A 10% Admin fee will be charged on all returns except where warranties may be in effect.
Opened hygiene-related products
Regrettably, products such as incontinence, PPE, and wound care items cannot be returned or refunded once the box/pack has been opened.
Anti-bedsore mattresses
Once an anti-bedsore mattress has been used, it cannot be returned or refunded due to hygiene-related concerns, except in cases where the device stopped functioning within the warranted period.
Punctured mattresses will not be covered under warranty. Where patients over 135 kg used the mattress, all warranties will be voided.
Proof of purchase
To complete your refund, we require a receipt, purchase order, or other proof of purchase.
Please note that without the aforementioned proof of purchase, we will not issue a refund, credit, or replacement.
Couriered items
In order to return an order, you must contact us within 7 days of receiving the product.
Returns can be sent to Plot 172, 172 Blandford Rd, Randburg, Johannesburg, 2169. You will be responsible for returning your item to us, once we receive it and have checked, we will process your refund.
Regrettably, Courier costs* will not be refunded, except for warranty-related issues.
Packaging and product condition
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit.
If the product is found to be used beyond what it takes for you to reasonably inspect it, or damaged, then we may reject a refund.
Backordered items
Backordered items are specially ordered and may take approximately 5–12 weeks to be delivered, unless otherwise specified.
If Summit Surgical is unable to fulfil delivery of a backordered item within the 12-week period, the customer will receive a full refund for the value of that item.
Should the customer choose to cancel the backordered item within the stated delivery period, the refund will be processed less a 10% administration fee.
Where an order contains both backordered items and items that are in stock, the in-stock items will be fulfilled as normal and will not be cancelled or refunded unless otherwise agreed in writing.
Questions about this policy?
If you have any questions about this Policy, please contact us on 011 704 0932 or sales@summitsurgical.co.za.