I contacted Jacques Prince from Summit Surgical South Africa regarding an advertisement for an alternating pressure mattress. Jacques gave me excellent advice on which mattress would be best for our situation. He sent me a quote right after our telephone conversation. After I did the EFT I received the mattress within two days. Jacques also contacted me to ensure I received the shipment and guided me through unboxing and assembling of the mattress. I can recommend Jacques for purchasing any frail care equipment and supplies.